We aim to process all returns within 6 business days of them being received. By following the reset my password links you can safely and securely reset your password directly. Rare Vintage Bluebird 1992 Polly pocket Princess Polly’s Ice Kingdom, 100% Complete and in Mint Condition. Condition is "Used". If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! It also has the sliver Your return may delayed in getting back to us due to delays with international carriers. Can I transfer my AU or US Gift Card to use on the other site? As long as your return is lodged or initiated within 30 days of receiving your items we can accept returns back for processing. Our website has been optimized for your shopping experience using these browsers. All refunds will be processed back to the original payment method used to place the order. I agree to the terms & conditions and to receive periodic promotional emails. Please look closely at the pictures as they are a part of the description. Our USA Store is a totally separate website from our AUS Store. If you have paid original postage to receive your order and a return is made then this is non-refundable. However, multi-currency is in the works to be supported this year! Our customers and our team remain our top priority. We do not have record of items in other orders because they will not be linked to that label. Find many great new & used options and get the best deals for Disney Princess Little Kingdom MagiClip Dolls 4 dolls 6 dresses at the best online prices at eBay! Comes with what you see. If you would like to make an exchange, please complete the request when booking the return. If you’re having trouble applying either of these, send a screenshot of the page that displays to our Customer Experience team so we can help! Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items. New exchange orders will be processed once your return package is dropped off and scanned by the shipping carrier. Condition is "Used". Tamsin as part of the Bay Window House playset, 1993 Good Refunds are now offered on all orders. I agree to the terms & conditions and to receive periodic promotional emails. You can shop all things fitness and activewear here too by our sister brand Bo+Tee. Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. This may show as a ‘label created’ status with the carrier, and the carrier may take 24 hours to update tracking information online. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! Any exchanges requested that we do not have in stock will automatically be issued as a refund. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. Once despatched you will receive a tracking number via email for your order! This will usually be the case if the stock wasn't available when we came to process your order. CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS? Please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. The refund will appear back in your account used to make the original purchase in 3-5 business days, depending on your bank’s clearance times. Disney Polly Pocket Princess Doll Lot. We'll need to update this with the carrier. In the meantime, check out our bangin' New Arrivals for something else you might fall in love with! If you booked a return online and used our label, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team. We ship from LA so you'll receive your order super fast! Find many great new & used options and get the best deals for Polly Princess Beige Wild Dreams Short Shorts Women’s Size 2 NEW at the best online prices at eBay! MY PROMO CODE / GIFT CARD CODE ISN’T WORKING! When choosing to return your item for a gift card, your refunded amount will be allocated to your Princess Polly gift card, and not your AfterPay. Free shipping for many products! Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. Terms of Service apply. Don’t you worry babe! You have three years from date of issue to use your web credit and a full three years to redeem your voucher! Vintage Polly Pocket Set {Princess Palace Yellow Book} Bluebird 1995 90s toy Polly Pocket Book Compact Princess Figure Sparkle Castle Palace Description: This Polly Pocket is a girl’s dream! Not to worry, just shoot us an email so we can help! Receive 10% off just by signing up! Easy! The entire inside shines! The US app is only available in $USD at this time, while the AU app is only available in $AUD. Good overall condition. Polly pocket - Disney Princess Cinderella Carriage with horse, 4 princesses, prince, furnitures and more. If loungewear is for you, we have super cosy and comfy joggers and crop tops made for relaxing. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. We're happy to help clarify our return/exchange processing time. Teenagers ready to dress up again are turning to online brands Shein and Princess… Goldman Sachs downgrades India’s growth forecast as Covid cases rise . You are ${ shippingDifference | money } away from free US shipping. Please have an image of the parcel ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. HOW LONG WILL IT TAKE TO PROCESS MY RETURN? We process all refunds and store credits within 6 business days of receiving your items. If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further! Prices may also vary on both stores. We cannot set items aside for exchanges. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. The items are clean and ready for their intended use. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab.Delivery times may vary, especially during peak periods. Items can be returned within 30 days of delivery for exchange, gift card or refund. If you previously had a gift card or store credit with us on our AUS Store, this will still be on the AUS Store. You have exceeded the $2,000 transaction limit with Afterpay. MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT. Be sure to include the pink flyer with your order number in your package. As soon as you place your order, we’re on it – we know you need it fast! USA customers also have the option to checkout with Afterpay, a third party company who will set you up with a fortnightly payment plan to pay off your items and receive them straight away! AfterPay cancellations are applied to the final installments of the scheduled Payment Plan. Not a problem at all! If you’ve opted for an exchange we’ll let you know your new order deets via email once processed! Please allow at least 6 business days for your return to be processed by our team. Once received, we aim to process your return within 6 business days. There may be restrictions in place with your details in the Afterpay system. For hygiene reasons, some items are non-returnable. You’ll need to place another order or return any unwanted items. Once you receive the order, you're welcome to make a return with us. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If you've placed an order and received a cancellation email from us, we're sorry about that. For US customers shipping to APO, FPO, DPO, and PO Box addresses, all orders will be shipped with 2-3 day delivery. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools). Promo code not applying? Receiving a cancellation/refund notification email from us will confirm we've already gone ahead and issued you a refund for the out of stock item(s). Exchange orders are not sent until the return has been received and processed by our team. We now offer FREE 2-Day Shipping when you spend $50 or more. We'll just remove the items you have returned from your Afterpay payment plan. Light wear and fading 2. There is no difference to our returns policy for the return of sale items. Uh oh! Comments for Princess Polly (4) Add Your Comment Submit. This site is protected by reCAPTCHA and the Google Therefore, it's important to keep up your AfterPay payments as AfterPay charges late fees for any overdue payments! You can mark us as SAFE too so that you won’t miss a beat from us in future! We also offer local returns and have a US-based Customer Experience team ready to help! It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! Any orders placed over the weekend or on a public holiday are shipped the following business day. Polly pocket disney princess lot. Includes Polly Pocket, Throne, and ring base. For all other countries you may be charged duties and taxes upon entry into your country. along with a 20% discount code!! You can still shop from either store. USA returns shipping address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710; NZ returns shipping address: Private Bag 208059, Highbrook, Auckland, NZ 2161 If you placed an order and have not received a shipping confirmation email from us after 24 hours, please reach out to our Customer Experience team. Lower level has a cute little courtyard with gazebo, stairs, and a bench. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! Polly Plays princess is a Cute little Polly on a Gold Outfit and she sits on her throne when inserted into the ring band. Unfortunately, multiple orders cannot be combined in one package at this time. excludes cosmetics). INTERNATIONAL CUSTOMERS : We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. You are ${ shippingDifference | money } away from free US shipping. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. When we receive your return parcel, we can then cancel the payment plan for your items sent back to us (less $6.99 if using our free returns label). Gift Voucher codes need to be entered separately. ${ cartDonation.lightboxDonateButtonCta }. Your return will be processed as normal when we receive the items, so you are obligated to submit payment until we have processed your return since AfterPay is a third party company. Get in touch with our Customer Experience team via email and please be sure to include the following info for our team: Once an order is placed, we're not able to make any changes to the items in the order unfortunately! International orders will make their way to customs upon departure and entry into your country, so be sure to give it some time just in case you are not seeing any movement on your package. The cart is not currently shared between the website and the app but will be in the upcoming months. All refunds will be processed back to the original payment method used to place the order. The set has the original very often missing little polar bear called “snowy”. Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. 1992 Polly Pocket Princess Pollys necklace It is really hard to find polly pocket with original packaging The price is for 1 set. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. makena0694169 commented on 2/3/20 . It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! Some process pollys some not. Click here to book a return with US Store, Click here to book a return with AU Store. All swimwear returns must have their hygiene seal intact. If you have ordered from our US store and your order number starts with #US, If you have ordered from our AU store and your order number starts with #AU. Items must be received in original condition - unworn, unwashed, with all tags still attached. The most common reasons are: Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. We use a sizing tool to provide a confident recommendation based on what similar shoppers have bought and kept. We have a strict hygiene standard and these items won’t be accepted back through returns. Good overall condition. It is shaped like a fairy-tale book with a gold clasp on the side and when you open it there is a sparkly princess playset! High quality Princess Holly gifts and merchandise. All orders are custom made and most ship worldwide within 24 hours. CAN I CHANGE THE TYPE OF RETURN I REQUESTED? … Jewelry box musical it work ( the princess and prince dancers it don’t move ) Seller assumes all responsibility for this listing. Please note that carrier delays may occur due to weather or other issues that may be out of our control. We’ll let you know your new order deets via email once processed! 1–3 business days. Duties, taxes, and VAT are not refunded on international returns. This includes sale items. WHERE DOES MY REFUND GO IF I PAID WITH AFTERPAY AND RETURNED FOR STORE CREDIT? Condition - Sealed with original packaging - Although sealed, the item is not perfect. I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. You can log in to your Afterpay account to view your updated payment schedule at any time! Firstly, please make sure the item isn’t lost amongst the wrapping or stuck to the inside of the parcel. You can also email our team directly with all of the above to hi@princesspolly.com! I will be placing another order VERY soon :) Afterpay is a separate company to us, so we can't be sure of the exact reason why your transaction was declined. No exchange/return/refund. So sorry babe! We suggest signing up for a restock notification for the item, and you will be notified via email when the product becomes available again! +1 855-818-1786  (Mon - Fri, 9am - 5pm PST), ${ cartDonation.lightboxDonateButtonCta }, Product name and code of the item ordered found on your order confirmation email, Product name and code of the item received. Polly wearing purple and black with red headband, 1989. We'll deduct $6.95 from the refund for use of our returns shipping label. Not to worry, we have a very flexible return policy! Items can be returned within 30 days of delivery for a free exchange, gift card or refund. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. Polly wearing a gold dress as princess polly, 1990. Still no luck finding this one? You will receive an email with your new order number. If you wish to use it on the USA Store, please email hi@princesspolly.com and we'll transfer it for you! If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded. 3. To begin the return process, please submit your International USA Princess Polly order return. Gift cards are non refundable. RETURNS: Our returns window is set to 30 days. When using Afterpay, you have the option to return one or all of your items for a refund. Unfortunately, this means we are unable to make any changes as it’s already being processed at the warehouse (literally within seconds). Polly pocket replacement dolls: 1. Please allow at least 6 business days for your return to be processed by our team. Still no luck? Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. CAN I RETURN ITEMS THAT WERE PURCHASED WITH AFTERPAY? Light wear and fading. Learn more about this item Shipping and return policies Loading Ready to ship in. International return packages can take 4 weeks or more to reach our facility.