I have nothing negative to say, except that i found trash behind the fridge. I will share your comments with our team. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. This is carried through the 187 guest rooms as well as other parts of the hotel. I will share your comments with our team. It was obvious the lack of leadership and a more experienced staff. Checking in was troublesome. I don't expect everyone to know, but if you work behind a bar I do not expect to have to explain that it consists of coffee, whiskey and cream, preferably all together in one glass. We look forward to welcoming you again soon. The S-Bahn (city rail) is just a few minutes' walk away. There is a clear gap on the age of the staff! Less than 10 min walk to metro station and bar was open until midnight. Really good breakfast. Book Mercure Hotel Hamburg City & Save BIG on Your Next Stay! Join now! I tried asking for a map, for directions to the town centre, but either he did not know or he did not want to help. Superbude Hotel & Hostel St. Georg Spaldingstraße 152, 20097 Hamburg (Hamburg-Mitte) Quality Hotel Ambassador Hamburg Heidenkampsweg 34, 20097 Hamburg (Hamburg-Mitte) The worst part was during breakfast, chaotic!! I liked the hotel a lot, the drinks in the bar are a bit too expensive. Business-friendly amenities include desks and phones. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The four-star hotel offers 187 non-smoking rooms, each complete with air-condition, complimentary WiFi and SKY TV. It was okay, nothing to write home about. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Business travelers with proof of business-related travel are exempt from this tax. This is carried through the 187 guest rooms as well as other parts of the hotel. Exclusions apply.See terms and conditions.When referencing the average time taken to reach a reward night, this is based on data of members who reached their 10th stamp between 01.01.2018 - 31.12.2019. Das frisch renovierte Hotel, Mercure Hamburg City, liegt mitten im Herzen der Hansestadt! hotel mercure hamburg am volkspark 7.13 k.m vom Stadtzentrum Es bietet Ihnen beste Verkehrsanbindungen zum In-Viertel Altona, zum Derby Park, zur … ind the front and by the window - resevation to at group who not arrived. We are glad that you enjoyed your stay and hope to see you again very soon. LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Rmhg Families - 14/09/2020 Confirmed reviews ALL. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? We are glad that you enjoyed your stay and hope to see you again very soon. 6 photos Anne Families - 17/10/2020 Confirmed reviews ALL. I will share your comments with our team. (Paying). Nearby restaurants include Snackmacherei Hamburg (8-min walk), Al Lido (9-min walk), and Fresh Food Factory (9-min walk). I am happy to share your praise with our entire team. Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels. Finally the bar is terrible. Sorry for the delay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mit dem … In breakfastrestaurant were only tables in the bak and on the dark side free. We hope to welcome you back to our hotel very soon! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Check any national, local, and health advisories for this destination before you book. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will share your comments with our team. A tax is imposed by the city: EUR 4.00 per person, per night. 49-inch LCD televisions come with cable channels. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hamburg's tradition meets intl. 53. MERCURE HOTEL HAMBURG CITY in Hamburg located at Amsinckstr. The 4-star Mercure Hotel Hamburg City in Hamburg City Center district provides a night club, a sundeck and a patio. Blend normal croissants! I will share your comments with our team. Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Amsinckstr. Are there restaurants at or near Mercure Hotel Hamburg City? Would definitely stay again. Front desk staff will greet guests on arrival. Excellent connection to the Autobahn. The Port of Hamburg has been the focal point of the city for centuries. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Is there an onsite casino at Mercure Hotel Hamburg City? A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Die neu gestalteten Zimmer sind im Stil des Hamburger Hafens eingerichtet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. kind regards Denise Tomrell deputy director, Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. Hotel Hafen Hamburg; Radisson Blu Hotel, Hamburg; Mercure Hotel Hamburg City; Sylc. Only 1 coffee machine to all guests!! Kind Reagrds from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…, Dear Guest, thank you for the great review of our hotel! The hotel dont have the same performens als before - 1 year ago. Mercure Hotel Hamburg City - Located 1.2 miles from the center of Hamburg, this traditional Mercure Hotel Hamburg City offers a nightclub, a sun deck and a … Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Anette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. Stedet ligger i nærheden af Wilhelm Nebelung, mens en 15 minutters gåtur fører dig til Dialog in the Dark. Excludes taxes and fees. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Mercure Team is great, always smily, friendly and service oriented. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Newly renovated in 2018, the Mercure Hotel Hamburg City is close to centrally located attractions such as the Speicherstadt, Mehr! Offering access to Speicherstadtmuseum, which is 1.4 km away, the traditional Mercure Hotel Hamburg City … I would not pay extra for that again! Book online or call now. Yes, there's an onsite restaurant, Bar/Bistro. Das Frühstück wird täglich serviert. Pets can be brought along for a fee. 258-474 sq. Rooms were a bit dark and the carpet on the floor should have been changed some years ago. Details on site. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However, charges can vary, for example, based on length of stay or the unit you book. You must therefore confirm in writing prior to arrival that your trip is not based on a tourism-related event. from somewhere (maybee a closet in one of the neighboring Roms was squirking very much. The guests of the 4 star hotel are hosted in 187 air-conditioned rooms, equipped with mini bar, radio and television with satellite channels. There should be more staff in their 40/50 to pass their experience to the young staff. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…, Dear Mr. D., thank you for the great review of our hotel! Otherwise comfortable beds, small bathroom but OK and good standard. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. M Solo - 18/03/2020 Confirmed reviews ALL. Ideal location for trainings and sightseeing HQ, C. Business - 28/10/2019 Confirmed reviews ALL, Room was comfortable espacially the bed for tall persons, Dear Anne, thank you very much for your so kind evaluation and your nice comment. Stedet blev åbnet i 1991. You’ll be asked to pay the following charges at check-in or check-out: Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 10 for children (approximately), Pets are allowed for an extra charge of EUR 15 per pet, per night. Until then, we wish you a good time and healthy year!! About Mercure Hotel Hamburg City. Family V. Families - 05/11/2019 Confirmed reviews ALL. It is always a pleasure to receive positive feedback. It is always a pleasure to receive positive feedback. Während ihres Aufenthalts können Gäste des Mercure Hotel Hamburg City beispielsweise Mönckebergstraße (1, 2 km) und HafenCity (1, 3 km) besuchen, einige der bekanntesten Sehenswürdigkeiten in Hamburg. Malfunctioning A/C in hot weather was a big let down. Emily Tiedge Front Office Manager, Dear Vladimir S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. 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While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Location mit Seegang Im schwimmenden Kai 10 werden Konferenzen, Events oder Hochzeiten zu einem Erlebnis auf, über und unter Wasser. There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. Das Mercure Hotel Hamburg City verfügt über schallisolierte Zimmer mit Klimaanlage, einem 50-Zoll-LCD-Flachbild-TV und einem tragbaren Schreibtisch. I managed to borrow a kettle from reception, but had to go to Lidl to buy my own tea bags and coffee powder. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Nice greetings from Hamburg, Abientot! I will share your comments with our team. Mercure Hotel Hamburg City – Jetzt einfach, schell & sicher buchen bei HOTEL DE! Priceline™ Save up to 60% Fast and Easy 【 Mercure Hotel Hamburg City 】 Get the best deals without needing a promo code! Customer review rating 4.5/5 5,180 reviews, I can take advantage of the Members' rate, Hotel for travellers looking for local and authentic experiences. Very friendly staff, nice room. Compare Reviews, Photos, & Availability w/ Travelocity. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Individually-wrapped food options are available for breakfast and dinner. * Some hotels require you to cancel more than 24 hours before check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rome2rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. It is always a pleasure to receive positive feedback. Room with smaal windows. I will share your comments with our team. This Hamburg hotel provides complimentary wireless Internet access. Not a very good review, but I must say what saved my stay all together was the red haired young man in reception when I checked out. Mercure Hotel Hamburg City offers 187 accommodations with safes and coffee/tea makers. Trouble was that same minibar was not filled up during my four nights at the hotel. Kind Regards from Hamburg, Emily Tiedge Front Office Manager, Dear Marja-Leena, thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. That is unacceptable!! Sincerely, Katharina Küster Front Office Manager, Dear Jean-Pierre J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. Jedes Zimmer verfügt über: 50 LCD Flat Screen, Bad, Klimaanlage, mobilen Schreibtisch, Kleiderschrank inkl. Room night for 2 children up to 16 years of age in your room. Anonymous Families - 16/02/2020 Confirmed reviews ALL. Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the United States and/ or other countries. This is carried through the 187 guest rooms as well as other parts of the hotel. Thank you again for sharing your experience, and we hope your next v. will be as pleasant as the previous one. We would be very happy to welcome you again to convince you of our service and our hotel. Collect 10 stamps, get 1 reward* night. It is always a pleasure to receive positive feedback. Central location near hotspots e.g. Business and family hotel with ample parking and parking garage spaces. Nevertheless, if requested, the minibar should have been cleaned or refilled. Das zentral gelegene Mercure Hotel Hamburg City ist eine stilvolle 4-Sterne-Übernachtungsmöglichkeit für Privat- und Geschäftsreisende. We are glad that you always enjoy your stay and hope to see you again very soon after ....... Ps. No kettle in the room, which was a huge disappointment. Optic fiber technology provides the highest possible speed of Internet connection. Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.